Privacy Policy

At Luxin, we believe your privacy is a right, not a privilege. This policy explains what we collect, why we collect it, and how you remain in control.

Who We Are

Luxin is a charging accessories brand offering premium USB-C cables and related products. References to "Luxin," "we," "us," or "our" in this policy refer to the Luxin brand and its operator.

Information We Collect

We collect information you provide directly to us, including:

• Name, email address, phone number, and shipping/billing address when you place an order or contact us
• Payment information (processed securely by our payment processor — we do not store card details)
• Communications you send us, including warranty claims and support requests
• Account credentials if you create a customer account

We also automatically collect certain technical data when you visit our website:

• IP address, browser type, device type, and operating system
• Pages visited, time spent, and referring URLs
• Cookie and tracking data (see Cookie section below)

How We Use Your Information

• To process and fulfill your orders, including shipping and returns
• To communicate with you about your order, warranty, or support request
• To send marketing communications, only where you have opted in
• To improve our website, products, and customer experience
• To comply with legal obligations and prevent fraud

Sharing Your Information

We do not sell your personal information. We share data only with trusted service providers necessary to operate our business such as payment processors, shipping carriers, and email platforms under strict data processing agreements. We may also disclose information when required by law.

Cookies & Tracking

We use cookies to keep your cart active, remember your preferences, and analyze site traffic. You may disable cookies in your browser settings, though some features may not function correctly. We may use third-party analytics tools such as Google Analytics.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including legal and accounting requirements, typically no longer than 7 years for transaction records.

Your Rights

Depending on your location, you may have rights including access to, correction of, deletion of, or portability of your personal data. To exercise any of these rights, contact us using the information below. We will respond within 30 days.

Children's Privacy

Our products and website are not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently done so, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.